At Windy City Knitter, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our shop policies detailed below to learn more, and reach out today with any questions.
Processing time - The time WCK needs to prepare an order for individual shipping varies. For details, see individual items.
Customs and import taxes - Buyers are responsible for any customs and import taxes that may apply. WCK is not responsible for delays due to customs.
Returns and Exchanges
WCK gladly accepts exchanges - Just contact us within 7 days of delivery. Ship items back to WCK within 21 days of delivery.
WCK does not accepts returns or cancellations - But please contact us if you have any problems with your order.
Personalized items can not be returned.
Conditions of return - Buyers are responsible for return shipping costs. If the item is not returned in its original condition, they buyer is responsible for any loss in value.